Privacy Policy
Privacy Policy
Last Updated: December 23, 2025
Velora Jewelry operates this shop and website, along with all related information, content, features, tools, products, and services, to provide you—our customers—with a carefully curated shopping experience (“Services”). Velora Jewelry uses the Shopify platform to provide these Services.
This Privacy Policy explains how we collect, use, and share your personal data when you visit or use the Services, make purchases or other transactions, or communicate with us.
In case of any conflict between our Terms of Service and this Privacy Policy regarding the collection, processing, or disclosure of personal data, this Privacy Policy shall prevail.
Please read this Privacy Policy carefully. By using our Services, you confirm that you have read, understood, and agree to the processing of your personal data as described herein.
Personal Data We Collect or Process
“Personal data” means information that identifies or can reasonably identify you. Anonymous or non-identifiable data is not considered personal data.
Depending on how you use the Services, where you live, and what is legally permitted or required, we may collect or process the following categories of personal data (including inferences drawn from it):
Contact Information
Name, address, billing address, shipping address, phone number, email address.
Financial Data
Credit/debit card numbers, payment details, bank account information, payment confirmations, and other payment-related information.
Account Information
Username, password, security questions, preferences, and settings.
Transaction Data
Products viewed, added to cart or wishlist, purchased, returned, exchanged, or canceled, as well as transaction history.
Communications with Us
Information you provide through messages or customer inquiries.
Device Data
Device information, browser data, network data, IP address, and unique identifiers.
Usage Data
Information on how and when you use our Services, including activity and navigation data.
Sources of Personal Data
We may obtain personal data from the following sources:
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Directly from you (e.g., when creating an account, using Services, or contacting us)
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Automatically through your use of Services (e.g., via cookies and similar technologies)
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From service providers acting on our behalf
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From business partners or other third parties
How We Use Your Personal Data
Depending on your use of the Services, we may use your personal data for the following purposes:
Provision, Personalization, and Improvement of Services
Processing orders, managing payments, account management, delivering products, handling returns and exchanges, saving preferences, managing wishlists, showing recommendations, and personalizing your shopping experience.
Marketing and Advertising
Sending newsletters, promotional emails, SMS, or postal mail, as well as showing personalized ads based on your use of the Services.
Security and Fraud Prevention
Verifying identity, protecting your account, and detecting or preventing fraudulent or harmful activities.
Communication with You
Providing customer service, responding to inquiries, and maintaining customer relationships.
Legal Purposes
Complying with legal obligations, responding to governmental requests, conducting legal proceedings, and enforcing our terms.
Sharing Personal Data
We may share your personal data in the following circumstances:
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With Shopify and service providers such as payment processors, IT providers, analytics partners, storage, and shipping providers
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With business and marketing partners providing advertising services, in accordance with their privacy policies
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With third parties at your direction (e.g., social media integrations)
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With affiliated companies within our corporate group
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In connection with business transactions such as mergers or insolvency
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To comply with legal obligations or protect our rights
Relationship with Shopify
The Services are hosted by Shopify. Shopify collects and processes data about your activities within the Services to operate and improve its platform. Shopify may also use this data for data enrichment purposes.
In these cases, Shopify acts as an independent controller.
For more information, please review Shopify’s Privacy Policy for consumers.
You may also exercise your privacy rights through the Shopify Privacy Portal.
Third-Party Websites and Links
The Services may contain links to third-party websites. We are not responsible for their privacy practices, content, accuracy, or security.
Information you share on social networks or public platforms may be visible to others.
Children’s Data
Our Services are not directed to children. We do not knowingly collect personal data from individuals below the legal minimum age.
If you believe a child has submitted personal data to us, please contact us so we can delete it.
Data Security and Retention
We implement appropriate security measures; however, no method of transmission over the Internet is completely secure.
Personal data is retained only as long as necessary for operational, legal, or contractual purposes.
Your Rights
Depending on your place of residence, you may have the right to:
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Access your personal data
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Request deletion of your data
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Rectify incorrect data
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Request data portability
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Object to the “sale” or sharing of data for personalized advertising
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Manage marketing preferences
You can exercise these rights by contacting us or, where applicable, through Shopify.
We do not discriminate against individuals for exercising their rights.
Identity verification may be required.
Complaints
If you have concerns about how your data is processed, please contact us.
You may also have the right to lodge a complaint with your local data protection authority.
International Data Transfers
We may transfer personal data outside your country of residence.
For transfers outside the EEA or the United Kingdom, we use appropriate safeguards such as Standard Contractual Clauses.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The current version will always be available on our website with an updated date.
Contact
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at: