Return Policy
Return & Shipping Policy – After Nine
Important:
Please read our return policy carefully. No exceptions will be made, as you agreed to these terms at the time of purchase.
Returns
Return Period
You have 30 days from the date of receipt to request a return.
After this period, we unfortunately cannot offer returns or exchanges.
Conditions
Returned items must be in the same condition as received — unused and in the original packaging.
Products where hygiene is important must be properly cleaned before initiating the return process.
Exclusions
For hygiene reasons, certain products are non-returnable, including:
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Underwear
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Tights
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Certain cosmetics
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Skincare products
Return Process
To return a product, please email us at:
📧 velorajewelryy.munich@gmail.com
Include the following information:
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Order number
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Reason for return
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Photo of the item (if damaged)
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Your contact information
Refunds
Process
Once we receive and inspect your return, we will notify you via email whether your return has been approved or rejected.
If approved, refunds will be automatically credited to your original payment method within 30 days.
Late or Missing Refunds
If you haven’t received your refund after 30 days:
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Check your bank account again.
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If the refund is still not visible, contact us at:
📧 velorajewelryy.munich@gmail.com
Return Shipping Costs
Customers are responsible for return shipping costs.
We strongly recommend trackable shipping, as we are not responsible for lost returns.
Returns must be shipped to China, with shipping costs starting from $30.
Exceptions – Damaged or Incorrect Items
If you receive a defective or incorrect item, we will send a replacement free of charge.
If the issue occurs again with the replacement, you will receive a full refund.
Order Cancellations
Orders cannot be canceled once placed, as our system operates automatically.
Questions & Contact
For any questions, contact us at:
📧 velorajewelryy.munich@gmail.com
Shipping & Delivery Information – After Nine
Processing Time
After receiving your order, we require 1–3 business days for processing.
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On regular business days, processing usually takes 1 day.
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Orders placed on Friday evenings or weekends may take longer.
Delivery Time
Average delivery time after shipping: 6–12 business days.
In some cases, delivery may take up to 30 days due to high demand, global delays, or holidays.
Placing an Order
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Visit the product page and click “Add to Cart.”
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Choose desired options and click “Checkout.”
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Enter and verify your shipping information.
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Free shipping is provided as a thank-you to our customers.
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Click “Proceed to Payment” and complete checkout securely.
Payment Methods
All payments are processed securely with SSL encryption.
We accept:
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Credit & Debit Cards (AMEX, Mastercard, Visa)
Click “Complete Order” and follow the payment provider’s instructions.
Free Shipping
We offer free home delivery on all orders, with no minimum purchase required.
Shipping of Orders
We aim to process and ship orders as quickly as possible.
To maintain competitive prices, we may consolidate shipments once a minimum order quantity is reached.
This system helps reduce costs and operate more sustainably.
Notes
Due to high demand during global events or the winter season, some delays may occur.
If you require same-day shipping, contact us at:
📧 velorajewelryy.munich@gmail.com
Our support team is happy to assist you.